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Privacy Policy

Last updated: August 31, 2026

TLC Medicine (“TLC Medicine,” “we,” “us,” or “our”) is committed to protecting personal information and personal health information. This Privacy Policy and Statement of Information Practices explains how we collect, use, disclose, safeguard, and retain information when you visit our website, contact us, book an appointment, complete forms, or receive care from us.

TLC Medicine is located at:
TLC Medicine
276 Carlaw Ave, Suite 222
Toronto, ON M4M 3L1
Email: admin@tlcmedicine.ca

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name, email address, phone number, and other contact details.
  • Information you submit through a website contact form.
  • Information provided when you subscribe to a newsletter, download a guide, or request another resource.
  • Appointment preferences and scheduling information.
  • Messages and other communications you send to us.

We may also collect limited technical information when you use our website, including IP address, browser type, device information, pages viewed, referral source, and interactions with our website. This information may be collected through cookies, Google Analytics, Meta Pixel, or similar technologies.

Please do not submit detailed medical, diagnostic, treatment, or other sensitive health information through our general website contact form, newsletter sign-up form, or social-media channels.

Personal Health Information

When you become a patient of TLC Medicine, we may collect personal health information that is reasonably necessary to provide safe, appropriate, and effective care. This may include health history, current concerns, medications, treatment information, appointment records, clinical notes, insurance information, billing information, treatment consents, and other information relevant to your care.

TLC Medicine collects, uses, and discloses personal health information only as permitted or required by applicable law and for purposes connected with providing and managing your care. These purposes may include assessment, treatment planning, treatment, clinical recordkeeping, appointment administration, billing, communicating with you about your care, and meeting legal or professional obligations.

Ontario’s Personal Health Information Protection Act, 2004 (“PHIPA”) requires health information custodians to maintain privacy practices and provide a public statement explaining how personal health information is handled.

Online Booking and Intake Forms

TLC Medicine uses Jane Software Inc. (“Jane”) for online booking, clinic administration, and patient intake forms. When you book through Jane, you may be asked to provide contact information, appointment details, health history, treatment consents, insurance information, and other information needed to arrange and provide care.

Your intake questionnaire is completed through Jane’s patient portal. Jane provides the technology platform that supports booking, intake forms, clinical records, billing, and related clinic functions. TLC Medicine controls the patient information within its Jane account and manages who within the clinic may access it. Jane’s intake forms are designed to collect and securely store information such as health history, consents, and billing details.

For more information about Jane’s privacy practices, visit: https://jane.app/legal/privacy-notice

How We Use Information

We may use personal information and personal health information to:

  • Deliver a guide, resource, or information you requested.
  • Respond to inquiries and appointment requests.
  • Schedule, administer, document, and provide clinical care.
  • Send appointment-related messages, forms, reminders, receipts, or other service communications.
  • Send newsletters, clinic updates, educational resources, and promotional emails where you have provided consent.
  • Improve our website, services, communications, and marketing.
  • Meet legal, regulatory, professional, financial, and recordkeeping obligations.
  • Protect the security, rights, and property of TLC Medicine, our patients, and others.

We collect only information that is reasonably necessary for these purposes. PHIPA restricts the collection, use, and disclosure of personal health information where less-sensitive information would adequately serve the purpose.

Email Marketing

If you provide your email address to receive a guide, newsletter, educational resource, or other marketing communication, TLC Medicine may send you email communications with your consent.

Our email communications may be managed using Kit (formerly ConvertKit) or another email service provider. Your name and email address may be processed by that provider to send the resource you requested and, where you have consented, occasional marketing or educational emails from TLC Medicine.

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in an email or by contacting us at admin@tlcmedicine.ca. Unsubscribing from marketing emails will not stop essential communications about existing appointments, care, billing, or service requests.

Canadian anti-spam rules require consent, sender identification and contact information, and a working unsubscribe mechanism for commercial electronic messages.

Contact Forms

If you contact us through our website, we may collect your name, email address, phone number, and the content of your message so that we can respond to your inquiry.

Our general contact form is not intended for urgent matters, medical emergencies, or detailed health information. If you are experiencing a medical emergency, call 911 or seek immediate emergency medical assistance.

Cookies, Analytics, and Advertising

TLC Medicine uses cookies and similar technologies to operate and improve our website, understand visitor activity, measure advertising effectiveness, and help visitors find relevant information about our services.

Google Analytics: We use Google Analytics to understand website traffic and visitor interactions, including pages viewed, approximate geographic area, browser and device information, referral source, and engagement with our website. Google Analytics may use cookies and similar identifiers. TLC Medicine does not intentionally send names, email addresses, contact-form content, booking details, symptoms, diagnoses, or other personal health information to Google Analytics.

Meta Pixel: We use Meta Pixel to measure the effectiveness of advertising on Facebook and Instagram, understand certain actions taken on our website, and help show relevant advertisements to people who visit our website. Meta may receive technical information such as browser, device, IP address, pages viewed, and website actions. This information may be associated with a person’s Meta account if they are logged in to a Meta service.

Google’s privacy information explains that its services use data for analytics and measurement, while Google Analytics policies require disclosure of tracking and data-processing practices.

You may manage cookies through your browser settings and may manage advertising preferences through your Facebook and Instagram account settings. Disabling cookies may affect certain website features.

Sharing Information

TLC Medicine does not sell or rent personal information or personal health information.

We may share information only where reasonably necessary with trusted service providers that help us operate our website, appointment booking, patient management, email communications, billing, payment processing, analytics, and advertising. These providers may include Jane Software Inc., Kit, Google, Meta, website hosting providers, and professional advisers.

Service providers may access information only as needed to provide services to TLC Medicine and subject to appropriate contractual, legal, or professional obligations. We may also use or disclose information when permitted or required by law, to protect the safety or legal rights of individuals, or in connection with a business transaction such as a sale, restructuring, or transfer of the practice.

Safeguards and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information and personal health information against loss, theft, unauthorized access, misuse, disclosure, alteration, or destruction.

Access to patient information is limited to people who require it to provide care, administer clinic services, or meet legal and professional obligations. We retain information only for as long as needed for the purposes described in this policy and in accordance with applicable legal, professional, and recordkeeping requirements.

No method of electronic transmission or storage is completely secure. While we take reasonable steps to protect information, absolute security cannot be guaranteed.

Access, Corrections, and Complaints

You may request access to or correction of personal information or personal health information held by TLC Medicine, subject to applicable legal limits.

To make a request, ask a privacy question, or make a complaint about our privacy practices, contact:

Privacy Contact Person: Teresa Lau
TLC Medicine
276 Carlaw Ave, Suite 222
Toronto, ON M4M 3L1
Email: admin@tlcmedicine.ca

If you are not satisfied with our response, you may contact the Information and Privacy Commissioner of Ontario at www.ipc.on.ca or 1-800-387-0073. Ontario privacy guidance recognizes an individual’s right to request access to and correction of their personal health information.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will be posted on this page with the revised “Last updated” date.